Refund Policy

RETURNS 

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Pre-Order Cancelations

All items purchased in pre-order can be cancelled for a full refund up until the time of shipment. After the item has been shipped our standard return and exchange policies will apply.

Free Domestic Returns & Exchanges

For domestic exchanges, we will issue you a refund back to the account of your original purchase, so you may purchase any replacement you would like. Special pricing and offers from original order will be carried over to your next order. Please be sure to include in your return your original offer or promotion so one can be sent to you along with your refund.

You may exchange an item only once. Once an exchange has been processed, the item(s) cannot be returned or exchanged, and the transaction will be considered final. If the product has been delivered wrongly by us, we will exchange it even if it exceeds the “one exchange only” policy.

International Returns

We strongly encourage the use of a trackable and insured shipping method as we will not be responsible for returns that are lost in transit. It is important to include all original shipment and customs documentation received, as well as proof of duty or tax payments. To facilitate an exchange, this is an absolute requirement. All returns and exchanges must be marked as “Product Return/Exchange” on any required documentation.

Important Things to Know Before your Return or Exchange

We can only accept for exchange items that are in factory mint condition and in their original packaging. Shoes must not have any wear/scuff marks on the outsole or upper and must not have been altered in any way. Belts must not have been cut, holes added, or altered in any way. Items received that are not in factory mint condition will be sent back at the customer’s expense.

If you are not sure if your items satisfy the condition requirement, please email us to support@brummelli.com with a picture of your item. Make sure to include in the subject line: CONDITION INQUIRE – ORDER # [INSERT YOUR ORDER NUMBER] 

We strongly encourage you to take pictures of your items before shipping them back to us. For shoes, make sure to take high-quality pictures of both the upper and the outsole so that the entire surface area is visible.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Additional non-returnable items:

  • Shoe care products including shoe tree, shoe horn, shoe covers, shoe creams, applicators, etc.

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted: (if applicable)
  • Items with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@brummelli.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@brummelli.com and send your item to: Business Centre, Dubai South, Dubai World Central, Dubai, DU, 712751, United Arab Emirates.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: Business Centre, Dubai South, Dubai World Central, Dubai, DU, 712751, United Arab Emirates.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.